SHIPPING AND RETURN POLICY
PROUDLY OFFERING DOMESTIC AND INTERNATIONAL SHIPPING
DOMESTIC SHIPPING (WITHIN THE U.S.)
All purchases from the shop, being shipped within the U.S are shipped within 3-5 business days of purchase.
All packages are shipped via your choice of USPS First Class (Standard Shipping) or Priority Mail (Expedited Shipping). Standard shipping has an estimated arrival of 3-5 business days from drop off. Expedited shipping has an estimated arrival of 2-3 business days from drop off.
**Please note – due to Global Health concerns, delivery times may be delayed by the United States Postal Service.**
Shipping Addresses are limited to one address per order. | Tracking is provided via email once your order is processed.
Items purchased as custom commissions are shipped within 3-5 business days of the final deposit being received. Shipping information will be collected during this time and will be handled through the United States Postal Service. Shipping of Custom Commissions will be Expedited shipping as Priority Mail.
Downloadable content is available immediately after purchase unless otherwise stated – i.e. in the case of Pre-Orders where downloadable content will be available at the official release date of the product.
INTERNATIONAL SHIPPING (ANYWHERE OUTSIDE THE U.S.)
WE PROUDLY OFFER INTERNATIONAL SHIPPING.
All international orders are processed and shipped within 3-5 business days (CST). Orders shipped outside the United States are shipped via USPS International Priority Mail.
Delivery times vary based on Country restrictions and customs inspections. Tracking will be provided via email once your order has been shipped.
Please Note: Each country’s port requires customs taxes to be paid prior to receiving packages imported from outside that particular country. It is the responsibility of the customer to pay these taxes & fees.
It is also important to note that some countries have restrictions on the types of products imported. For example, some countries do not allow occult and metaphysical materials to be imported – this includes Tarot Decks. Please do your own due diligence in finding out your country’s restrictions as well as any applicable taxes you may incur before purchasing. These fees are outside of the control of this company and are strictly mandated by each country’s port authority.
Downloadable content is available immediately after purchase unless otherwise stated – i.e. in the case of Pre-Orders where downloadable content will be available at the official release date of the product.
Custom commissions are accepted from international clients. For all digital images created, a file will be created and available for download once the final deposit is complete. Shipping for digital illustrations is provided for an additional fee. All canvas paintings are shipped free of charge via USPS International Priority Shipping – shipping times vary country to country. Please see above for customs taxes and restrictions.
RETURN POLICY
Because our items are handmade and printed specifically for you, all purchases from www.blewisarts.com are generally Non-refundable. If there is a mistake with your order or a purchase needs to be cancelled prior to shipping, please notify us within 2-3 days of placing your order – shipments occur within 3-5 business days of receiving your completed order.
If the product ordered is damaged or defective, contact us within 3 days of receiving it. When contacting us about an issue with your order please include as much information as possible regarding the problem as well as images. It is our goal to provide the best possible service and solution to your problem.
Refund requests are granted on a case-by-case basis left solely to our discretion. Requests must be made within seven (7) days of receiving the item.
DIGITAL PRODUCTS:
Because we deliver our digital products via internet download, we generally do not offer refunds for digital goods.
If you change your mind about your purchase and have not downloaded the digital product you have purchased, we will happily issue a refund upon your request. Refund requests made after you have downloaded the product are handled on a case-by-case basis and are issued at our sole discretion. Refund requests must be made within seven (7) days of your original purchase.
DOWNLOAD TROUBLESHOOTING:
We take great strides to insure that your digital experience is the best that we can offer. In order to access your digital download purchase, the files must be 1st unzipped.
For Mac Users: Double-click the zip file to unzip and enjoy!
For Windows Users: option 1 – Right-click the zip file, select extract all and enjoy | option 2 – Double-click to open the zip file. Drag and drop the contents to your desired location.
FOR TAROT DECKS:
I am very proud to offer a truly magical and personal tarot deck. Our printers work diligently to manufacture a beautifully vivid and magical deck, but on occasion, there are hiccups. If your have received a deck that has missing parts, whether they are missing cards or a missing guidebook, contact us at:
ta***@bl********.com
. We will send out replacement cards and books at no additional fee (though international customs fees and taxes may apply – see your country’s port authority for more information).